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What People Are Saying About Our Seminars
and Services:
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VMC School for Veterinary Practice
Management
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"The small class size made for a great experience getting to know the presenters
and other students. The amount of information covered and detail that we covered it
was more than I expected. All three presenters are engaging and entertaining to
listen to. The way they brought the students into the lectures was a great way to
promote critical thinking. There are years of information and ideas to implement
into the practice. The information is vital to running a successful practice. I
don't feel that anybody could go through the course and not end up with a 10-20+
suggestion list on how to make their practice run more efficiently. There were
more, "ah ha, why didn't I think of that" moments than I ever expected."
Dr. Gary Ryder, Southwest Michigan Animal Emergency Hospital 2013
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"I felt challenged, and rewarded. I loved the requirements for participation.
It didn't feel like the usual take or leave it CE presentations from NAVC, IVECCS,
etc. It felt like a serious school with accountability. I am proud of my diploma.
I earned it. And most of all I learned things that will help me be a better manager.
A much better manager. It was worth every penny from my budget."
Carole Allan, Airport Pet Emergency Clinic 2013
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This was a great experience, there is so much information to cover it could have
been a longer class. I can't believe the amount of resources that we were provided,
that CD's and tools you supplied will be vital in our future success!"
Staci Palmer, Big Thompson Animal Hospital 2011
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"The VMC School is a wonderful experience. You receive valuable information with
suggestions on how to implement in your practice, presented in an easy to follow
enjoyable manner. The school brings together many aspects of practice management,
important information on how to ensure compliance and legality in addition to
improving the bottom line. The care and enthusiasm behind the school is apparent
at every level."
Amy Arnone, Little Silver Animal Hospital 2011
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"Without VMC, I would have failed as a startup. I came with high expectations,
and VMC exceeded them. I believe I am armed with the tools I need to be a success."
Dr. Charles Felz, Somerset Veterinary Hospital 2011
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"After going to the AAHA VMS I and II and VMI, I found them to be very theory based,
which was helpful, however they are not as practical as VMC School was. It was great
for me to learn all of the things that will be on the CVPM. My goal for next year is
to pass the CVPM exam, and I believe that this will definitely help me accomplish it!"
Steve Morris, Darien Animal Clinic 2010
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"I would like to thank everyone at VMC for their assistance, I am now a CVPM.
This accomplishment was a direct result of the excellent training and education
I received at The VMC School of Veterinary Practice Management. It has been several
years since I attended and I still am pulling out my big binder and looking at notes.
Not only do I continue to use my notes but I am still implementing ideas from the
class as well."
Steve, CVPM & Practice Manager, Class of May 2010
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HR Boot Camp
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"Exciting! Motivating! Relevant! Enthusiastic speakers! Informative!
I'm pretty stoked about the whole thing!"
- Monica Whitehead, Practice Manager
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"Learning to prevent potential problems before they become a
reality - it is really time consuming to try and figure this out
on your own - this class is a great value!"
- Andria Saxon, CVT, Practice Manager
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"It gives invaluable information for all levels of management.
The conference was fantastic. I learned so much & the resources provided
will help me take this information back to the practice. This is a
seminar that keeps on giving!"
- Mary Beth Soto, Practice Manager
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"This course is essential to anyone who is in veterinary
practice management, whether you are a seasoned veteran or a newcomer."
- Nick Anderson, HR Manager
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"Material & information is always current & up-to-date - there
is always something you can take home and use right away."
- Susan Smolen, Hospital Manager
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"Can't afford not to come. As always with VMC - very PRACTICAL -
put it to work immediately!"
- Nancy Black, Practice Director
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"Well worth the price & time…practical, timely information
& reasonable strategies for implementation"
- Angie El Gamrani, Office Manager
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"The material covered in this seminar is what your practice needs
to know to be legally compliant. It is cheaper for the seminar than fines."
- Kassey Baldwin, Office Manager
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"Motivating; wealth of info; very useful HR procedures and legal
info well done; great opportunity to network with others at meal
time. Great food! Very professionally done. Excellent approachable
presenters. Really feel it was worth every penny - great handouts!"
- Lois Trieb, Practice Manager
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"I highly recommend HR Boot Camp. I learned a great deal of
information and became aware of many changes that needed to be
made immediately at our practice. Thanks for your passion and
enthusiasm - it adds a great deal of value to the experience."
- Anthony Watts, Practice Manager
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"The most valuable thing I learned is how to deal w/conflicts
between 2 employees. Mark's suggestion was BRILLIANT! I would
encourage all owners, managers and supervisors to attend. It is
practical and an open environment where questions are asked."
- Juliet Blake, Practice Manager
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"I would say that everyone can benefit from this seminar - there
is no doubt that the investment of time is high yielding."
- Renee Austin, Administrator
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"No matter how long you've been in HR in your practice, you'll
still learn a tremendous amount and be able to spend a lot of time
w/others. Your company and speakers are wonderfully professional."
- Sally Paquette, Practice Manager
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Financial Boot Camp
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"It will take your practice to the next level; better income,
better net, higher paid employees, re-energize your attitude"
- Mark Cox, DVM/Owner
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"Lots of real numbers and real life financial situations."
- Chris Conley, Owner/Veterinarian
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"Up to date, relevant info. Mark and Sheila have a passion
for what they do and a passion to help you succeed. Go!"
- Drew Ireland, Practice Manager
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"Worth the money and time!! Extremely impressive."
- Tami Mason, Business Manager
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"It is a must if you want to improve your bottom line."
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"A lot of ideas and items that you don't think about come to
light on $ lost & ways to bring in $"
- Dana Bobbitt, Hosp. Administrator
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"Absolutely essential to the success of a practice in today's economy."
- Steve Ruffner, DVM/Owner
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"If your practice sends your manager and/or owner, you will
recover your fee in saved revenue from what you learn."
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"Worthwhile; go with your clinic numbers; this bootcamp wakes you
up and alerts you to what you can & should be reviewing on a daily,
weekly, quarterly etc. basis!"
- Catherine Foret, DVM/Owner
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"This will give you some critical information that can help
improve profitability & happiness."
- Todd Riggan, DVM/Owner
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"Go! You will get more outstanding information than you expect."
- Mac Cameron, DVM/Owner
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"Well worth the $ - I should have done it sooner."
- Joy Isbell, DVM/Owner
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Principles of Veterinary Practice Management
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"Wow - where to start. I loved the tips for management meetings
and communication with employees. I really enjoyed it."
- Carol Melasky, RVT
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"It gives focused strategies on how to improve practice."
- Teraesa Whitley Jones
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"Informative and interesting. Monica is an excellent speaker."
- Agnes Rupley, DVM, Owner
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"Up to date info on national trends."
- Karen Miller, DVM, Owner
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"Thank you Monica! You were great! I am very motivated!"
- Ann Christmas, Practice Manager
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"Extremely informative, covered many important topics. Second
seminar I've attended by VMC - definitely your group's seminars are
most informative."
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"It gave the opportunity to discuss new ideas among others in
the field. It provides resources for new ideas and business contacts."
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"I've been in practice for 32 years and VMC seminars are
always enlightening and refreshing for a practice facelift."
- Carlos Bonnot, DVM, Owner
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"It jump started my need to think outside the box."
- Cari Richmond, Practice Manager
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"It was money well invested!"
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"Good ground floor overview with new practice managers."
- David Caddell, Hospital Director
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"Monica has authentic real world experience. Overall rating
of seminar = 10"
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"Seminar is recommended - update and reality check!"
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It's What's Up Front That Counts and
More!
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(comments taken verbatim from anonymous/name optional seminar evaluations)
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"I can talk to my staff every day about the importance of customer service
and they believe I expect too much because
I am the owner. You say it and they are motivated. Keep up
the good work!"
- LaNita S. Flanary, Owner, Veterinarian
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"Very informative, very encouraging/challenging. Makes you take a good
'look' at yourself and clinic. Mr. Opperman…is a great speaker - very
dynamic and interesting."
- Marcy, Vet Tech/Office Manager
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"As a new practice owner it is hard to recognize problems and find
solutions - my team is going home ready to implement change."
- Susan Boedges, Owner
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"Everyone learns something - receptionists, technicians, doctors and
managers."
- Lauren Cloud, HR Business Manager
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"It is a reminder of how to stay positive and excel in client/patient
hospitality."
- Donna Hollingsworth, Reception
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"We have attended this seminar multiple times… and therefore
utilize many of these ideas but always learn something
new - thank you."
- Elizabeth Wood, Hospital Director
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"Situations were brought up that we never knew how to handle or
approach"
- Amy Burnett, Manager/Asst.
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"Very beneficial in improving your staff's team work"
- Harold Reece, DVM, Owner
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"It is easy to fall into a slump in our industry or to become
discouraged, and this seminar gets us motivated to go back to our
clinic and do what we do best."
- Tiffany Killion, Hospital Administrator
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"Very informative and interesting. I can't wait to apply ideas at work."
- Stephanie M. Shekell, Receptionist
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"A lot of great information to make our clinic better than all
the others in town."
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"It's an excellent "shot in the arm" - reminds us what we're
doing right, but also gives ideas to "step it up" more (yes,
I'm a repeat customer!!)"
- Margaret Yocum, DVM
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On-Site Consultations
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Actual letter from an on-site consultation client:
Dear Mr. Opperman,
It has been 17 months since you did an in clinic evaluation at my veterinary
clinic in [Texas]. Your consulting service and the one year follow-up has
created nothing but problems for me. It took about 12 months but the following
are the headaches that you created for me:
- I have now outgrown my facility and I am looking at the expense of
either adding on or building a new facility to handle all of the new
business your techniques have generated.
- I have averaged 90 new clients each month and now I have to buy a
new record keeping system to house all of the additional records.
- I increased my fees as you suggested thinking maybe Mark Opperman
doesn't really know what he is talking about and surely by increasing
my fees by 10% straight across the board, I would run off some of this
increase in business and things would settle down. Wrong! Our clinic is
prospering more than ever, and additionally my personal income has
jumped so much that I am sending way too much to the IRS.
- My payroll has increased 50% because I have had to add additional
staff to handle the flow. (At least we can afford it!)
- I am currently looking for a veterinarian to become our third
professional staff member. Don't know if I will be able to hold out
until one is found.
One plus from all of this, however, is that my goal of obtaining the
$1,000,000.00 practice will be reached 3 years earlier than even you
expected. If I run into any veterinarians who would like to be as
miserable as I am, be assured that I will refer them to you.
Sincerely,
Dan, D.V.M.
(P.S. I hope you don't take this in a negative way. I am looking forward
to being miserable for a long, long time.)
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