Telephone Consultation

The consultants at VMC, Inc. routinely address a wide variety of veterinary practice management problems and concerns.

Contact us to schedule a consultation

Telephone Consultation Service

Do you want to know if you are paying your associated doctors correctly, why your inventory costs are too high, or what you can do to get more clients walking in your door?  VMC, Inc. offers a telephone consultation service that is there to assist you.  You can call, schedule a telephone consultation and speak to one of our consultants.  Your practice may not be in need of a comprehensive on site consultation, but instead you want help to develop an exit strategy for you and your practice, or you would like to discuss some problems you are having with an employee and want to know what to do about it.  VMC, Inc. has three Certified Veterinary Practice Managers, a Licensed Veterinary Technician, a Microsoft certified consultant, a Professional in Human Resources, a computer trainer and a CPA to name just a few of our many resources.  If we can’t help you, we will refer you to someone that can.  So, if you have a question, want some advice or just want to make sure you are on the right track, give us a call, set up a telephone consultation and let VMC, Inc. assist you.

It's What's Up Front That Counts!

This one day action filled seminar takes a look at your practice from your clients point of view.

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Principles of Veterinary Practice Management

Attend this enlightening one-day seminar and come away with the skills you need to lead a winning team.

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Financial Boot Camp

Attend our powerful two-day training seminar to boost the financial health of your practice.

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Human Resources Boot Camp

Developing a top-quality team can be expensive, time-consuming, and frustrating. Here is your opportunity to make it cost-effective.

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The VMC School of Veterinary Practice Management

We utilize specific systems, procedures, techniques, and technology that are successfully used in thousands of practices around the globe.

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Lecture Topics by Mark Opperman, CVPM

The 10 Must Things I Would Do in My Practice (2 hours)

Ever wonder what Mark Opperman would do in his practice to make it the most successful practice ever? What are the top ten most critical things he feels needs to occur to make your practice an amazing success?  Well wonder no more, Mark will not only detail his top ten most important steps to develop a successful practice, but detail how you can incorporate them in your practice as well.

Financial Management (1-2 hours)

Your practice pulse points can help you achieve the financial goals you've set. Learn how to reach your own benchmarks over again, as well as those of the industry. Do you know how you stack up? Find out what numbers you should be looking at and what to do about them. Discover how doctor production comparisons can make help your doctors practice better medicine and improve your revenue streams. Knowing which monthly numbers to look at will help empower you to steer your practice down the course you wish. 

Introducing a New Product or Service (1-2 hours)

Learn what steps to take to effectively introduce a new product or service to your clinic. How do you determine if you should incorporate a new product or service, learn how to obtain staff buy-in, and inform your clients. You'll see how it can be done simply and successfully.

New Clients + Retained Clients + Increased Client Transactions = Continued Success (1 hour)

With this equation, you'll see how to bond new clients, retain the clients you already have, and improve client transactions to ensure the continued success of your practice. Clients are a part of practice life: are you bonding yours or is your practice a revolving door? Do you know how to offer a full-service approach to the benefit of your clients, patients and bottom line? See how easy it can be. 

The Ten Amazing Things: The Top Ten List of Amazingly Stupid Things Veterinarians Do (2 hours)

In David Letterman style, find out what the most common pitfalls are and how they affect your productivity, efficiency, and practice satisfaction. (2 hours)

Income Harvest: Let's Pick the Low Hanging Fruit (2 hours)

You've probably heard the phrase "picking the low hanging fruit." During this seminar, we're going to do just that. We are going to talk about some of the areas of your practice that routinely go unattended and which, with a little "farming," can prove to be very fruitful. Many ideas and concepts will be discussed that can help your practice greatly improve upon its efficiency and productivity. 

Where Are You Going? Planning Your Exit Strategy (1-2 hours)

Today it is harder than ever to sell a practice. It is imperative that a practice owner consider his or her exit strategy from the day they first purchase their practice. This seminar will discuss the various means by which one can exit their practice. A truly timely subject that applies to all practice owners. 

Developing "10" Employees - How To Hire, Train, And Discharge Your Staff (2-4 hours)

A review of effective management techniques that can and should be incorporated to increase productivity, improve efficiency, and reduce staff turnover. 

Inventory Control (1 hour)

A step-by-step approach to establishing effective inventory control. Presentation of a simple, but efficient, model inventory control system. 

It's What's Up Front That Counts (6 hours)

The skills you and your staff need to know to be more professional, effective, productive and efficient within your practice. Learn how to enhance your practice's "perception of value," improve personal and professional communication skills, use proven techniques of internal and external marketing, maintain a positive work environment, dramatically increase your front office efficiency, perfect telephone skills, deal with troublesome clients, convert telephone shoppers into clients. 

Vision Into Action (2-3 hours)

Put into action the skills involved in brainstorming and goal planning. Learn to outline the plan as well as incorporate measurements and follow-up assessment. Types of goal plans and elements of effective goal planning are examined. Develop workable goal plans that you can put into action. 

Credit and Collection (1 hour)

A review of preventative measures that reduce your accounts receivable and allow you to become more effective in your collection efforts. 

Communication - The Key To Success (1-2 hours)

Communication is an underrated art. How to effectively communicate in a verbal, non-verbal, and written manner are reviewed, as well as effective listening skills. 

Marketing Veterinary Products And Services (2-3 hours)

We will discuss understanding the differences between marketing and advertising and how effective marketing techniques can be implemented to further create additional profit centers and a "full-service" approach within a veterinary practice. Effective marketing may very well be a key to future success. 

Implementing Internal Controls and How to Set Client Fees (1-2 hours)

Implementation of effective management systems that will "plug the holes in your bucket," allowing your practice to achieve greater profitability without necessarily increasing your fee schedule. How to charge your clients appropriately and effectively. Presentation of a fee-setting formula. 

Enhancing Your Practice's "Perception Of Value" (2-4 hours)

One of the most important aspects we deal with on a daily basis is our clients' "perception of value,” or the determination made by our clients regarding the quality and value of service rendered. This most enlightening seminar reviews all aspects of a practice's "perception of value" and further elaborates on how it can be enhanced. 

Effective Motivation and Delegation Techniques (1-2 hours)

In order to maintain a quality professional and paraprofessional staff, we must thoroughly understand how to motivate individuals and become good delegators of responsibility. This seminar deals with effective management techniques that can be utilized to motivate and delegate effectively within one's practice. 

Successfully and Profitably Organizing Your Initial Practice Management (2 hours)

This is a seminar specifically designed for students and practitioners entering "the real world." A comprehensive seminar that is crucial to future success. 

How To Practice Smarter - Not Harder (2 hours)

Too many times we attempt to re-invent the wheel in our everyday practice management activities. This lecture presents "smarter ways" of managing your practice in order to enhance profitability and efficiency in your work environment. 

How To Create A "Ten" Practice (1 hour)

We’ll talk all about becoming totally fulfilled in your work environment and creating a philosophy for other staff members to help you achieve this goal. A "ten" practice is one in which both practitioner and staff provide a quality service, receive appropriate compensation, and are completely fulfilled. A practice philosophy well worth striving to obtain. 

Learning How To Be An Assertive Manager (1 hour)

The root of many management problems is not in the lack of knowing what to what to do, but instead, the interpersonal skills required for knowing how to do it. Assertiveness is standing up for your rights without infringing on others. This seminar teaches some of the more practical aspects of assertiveness training and how it might be applied within the veterinary environment. 

Making Time - Effective Time Management (1 hour)

We cannot make time, but we can certainly lose it or waste it. A study of effective time management teaches us to use the time available and to work on activities with the highest priority in order to get the greatest return on investment of our time. Effective time management is essential if we are to achieve a quality of not only professional life, but also personal life. 

Contemporary Concepts In Veterinary Practice Management (1-2 hours)

This lecture details the latest in practice management techniques. Topics covered include, "Developing Excellence In Your Practice Management," "Advanced Personnel Management Techniques," "Goal Planning," "Marketing In The Waiting Room and Exam Room," "Communication," and "Planning For You And Your Practice's Future." Truly an all-encompassing lecture dealing with innovative practice management concepts. 

Parade of Practice Tips and Profit Producing Ideas (2 hours)

A fast moving lecture covering new and innovative practice management techniques learned from a variety of progressive veterinary practices. This seminar includes practice tips for both in-patient and out-patient clinics, enhancing a practice's perception of value, profit center development, in-hospital and marketing practice tips, as well as tips on personnel management. 

The Anatomy of a Successful Practice (2 hours)

This lecture equates a successful practice with the anatomy of a healthful individual, starting at the brain. The analogy is made that the brain is the nucleus of all activity and without which the rest of the body would not function. In one's practice, the "brain" is the owner/doctor(s) without whose vision and direction the practice would falter and fail. The seminar goes on to equate other parts of one's body to a successful practice and culminates with the realization that not only does the body have to be healthy, but also must be in balance. A truly unique and insightful lecture. 

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Lecture Topics by Sheila Grosdidier, BS, RVT, PHR

What Every Team Member should know about Practice Management (1 hour)

Understand the key elements of a successful practice and how to leverage your strengths, identify opportunities and realize the full potential of your position, and yes, be paid fairly for what you do. 

Cool Tools for Teams (1 hour)

Wonder what other clinics are doing to review pain protocols with clients? Want to see some new ways to discuss preventive health care with pet owners? Interested in how to use simple technology to WOW your clients? Prepare to not only see these tools you can use right now, but get an electronic copy as well. 

Everybody's Guide to Change Management (1 hour)

Oh, yeah, they are afraid…Everyone at the practice that is… You are at a meeting gathering ideas you can't wait put into place at your practice, the problem is that the team may be an obstacle rather than an asset in moving your idea into implementation. Discover how to successfully manage change, gain team agreement and what you have to do to make it happen. 

Common HR Mistakes and How to Fix Them (2 part - 2 hours)

Review the most frequent Human Resource issues and what you can do to avoid them and if needed, correct it. Wondering about breaks, Wage and Hour requirements, what is supposed to be in an employee file (and who can see it) and how to stay up to date with all the changes in human resource requirements will be covered in this case based presentation. 

Let's Talk Money - A Review of Compensation and Benefits (1 hour)

Here's what's going on in wages, compensation and benefits. Review some options that you might consider to attract, hire and retain your best team members. Get a look at what the future holds for compensation options. 

How To Get Things Done When You Are Not In Charge (1 hour)

Learn how to implement a plan to increases your ability to get the job done, even when you aren't the person in charge. Discover ways to influence situations to provide a positive outcome, and review how to gain support for your ideas, deal with obstacles and get the most out of your work environment. 

"Doesn't Anyone Want to Work Anymore?" Understanding a Changing Labor Market (1 hour)

Learn new ways to recruit, interview hire and retain the very best members for your team. Take these tips back to the clinic and use them right now! 

If It's Fun, They Will Come! 6 Ways to Make Training Fun, Interactive and Easy to Retain! (1 hour)

With so much going on, how do we make sure everyone know what to do, when to do and consistently perform? Here are ways to make training more interactive, more targeted to the changing needs of team members and see how to build those perfect job aides to make it happen. 

Do You Have a Training Plan? No, Really! (1 hour)

It doesn't just happen, you need a plan to develop and implement successful training into your practice. Learn how to identify training needs, build a plan and implement it effectively. 

Behaviorally Oriented Interview Process (2 hours)

One of the most important decisions that can be made in a practice is hiring the right team members and doing it the first time. Here are the latest techniques for recruiting, identifying and hiring the best team members. See how to get the entire team involved in the decision making process. 

7 Essential Skills for Team Members

Learn what makes good team members increase their skills to be great team members. Review how to implement those abilities in your work day to be more effective, efficient and satisfied at the practice.

How to Love the Job You Have

The facts speak for themselves; we can leave our job but often the problem we wanted to avoid moves with us to our new position. Learn how to find a more satisfying work environment and bring passion back into what you do. Find out how to use your skills to the best advantage in your place of employment. Learn to identify what keeps you from being satisfied in your current position.

"The Golden Rule Was Wrong" - What you Need to Know about the New Customer Environment

It's not good enough to just do onto others as we would like to have done onto ourselves. Clients have specific expectations that are as diverse as the population, misunderstanding this change in our clients can have catastrophic outcomes on our success. Learn what it takes to build a client service strategy that builds loyalty and keeps them coming back to your clinic.

If You Can Forget That, You Can Be Successful

Regardless of your position in the veterinary clinic, you can make a difference or decide to settle for just doing the same old thing. There is magic in taking the opportunity to shine, surpass your past and to be extraordinary in what you do. There are a few myths however, that tend to stand in our way and prevent us from capturing our full potential and realizing true fulfillment and satisfaction in the workplace. The fact is it's not as much what you need to know, but what you need to forget, to build the skills to be successful.

"Stop Sucking the Joy Out of My Day!" or Yes, You Can Have a Positive AND Productive Work Environment (1 hour)

Your guide to understanding how negativity is deadly, creating a positive work environment is the only way to go and how productivity is dependent on how well you manage what you do. Learn four simple steps you can use immediately to create a whole new atmosphere at work. 

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Lecture Topics by Monica Dixon Perry, CVPM

Organizational Management (1.5 hours)

How to Be a Dynamic Practice Manager Identifying Primary Roles Hierarchy of Management – Creating an Organizational Chart Conducting Team Meetings Team Scheduling Tips.

Personnel Management (1.5 hours)

Managing Payroll Expenses  Setting Starting Salaries as well as Raises Conducting Performance Reviews Dealing with Difficult Employees.

Financial Management (1.5 hours)

How to Manage by Benchmarks & Key Indicator Tracking Monitoring Fees and Mark-Ups Tips to Minimize Missed Charges.

Laws and Ethics Management (1.5 hours)

Top Things Every Manager Should Know Principles of Veterinary Medical Ethics of the AVMA.

What Owners and Managers Rarely Consider, but Should

What Owners and Managers Rarely Consider, but Should when Planning Their Future  Estate Action Plan for Your Veterinary Practice  Pet Trust Expense Checklist  Disaster Preparedness Plan.

What do I do when this Happens at My Practice? (1.5 hours)

What do I do when this Happens at my Practice  Ways to Minimize Embezzlement from Occurring in Your Practice  Detecting and Preventing Fraud  Do you know Where your Internal Controls are?  Internal Controls Checklist.

Communication - What will be your Practice’s Legacy? (1.5 hours)

Communication - What will be your Practice’s Legacy? Workplace Bullying Policy Tips for Creating Respectful Interactions in the Workplace  Tips to Transform your Workplace Culture from Toxic to Terrific.

How to Hire, Train, and Discharge Your Staff (1.5 hours)

A review of effective management techniques that can and should be incorporated to increase productivity, improve efficiency, and reduce staff turnover.

Conducting Awesome Performance Evaluations (1.5 hours)

Hiring the best fit has its challenges, but keeping your team members motivated and excited about their day-to-day responsibilities is one of the biggest obstacles managers and owners face in our industry. Discover new ways to approach performance evaluations with the same amount of focus and intensity as you do with recruiting, hiring and training.

Implementing Internal Controls and How to Set Client Fees (1.5 hours)

Implementation of effective management systems that will "plug the holes in your bucket," allowing your practice to achieve greater profitability without necessarily increasing your fee schedule. How to charge your clients appropriately and effectively. Presentation of a fee-setting formula.

COMING SOON: 2017 Seminar Dates and Locations
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"Not only is Mark extremely personable, he made me feel very comfortable asking questions about ProSal. I also truly appreciated his time consulting with me in regards to the practice! His input was invaluable! 

I'm grateful for his professionalism and expertise. It's a great feeling knowing that a person of this caliber is available for one on one support." 

-Pam Antosiewicz | Valley Veterinary Hospital