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It's What's Up Front That Counts...And More!
Designed to drastically improve customer service, perception of
value, communication skills, teamwork, and client bonding.

Presented by: Mark Opperman, CVPM


Although they are important components to a successful practice, this conference isn't just about your front desk team or how your reception area looks. It's What's Up Front That Counts...and More! is the ultimate, one-day conference for your entire healthcare team! The seminar is designed to drastically improve customer service, perception of value, communication skills, teamwork and client bonding. Participants will gain an all-around, better business model for these challenging economic times.

We believe it's all about creating VALUE for your clients! Do you know what your practice's perception of value is? In this seminar, participants will learn about this important topic and what every team member can do to help improve it.

It's What's Up Front That Counts...and More! provides specific tools to increase compliance, understanding and client relationships. Learn how to determine the customer service culture at your practice, as well as what to improve in order to exceed clients' expectations. We'll help you create renewed team commitment and the motivation to succeed.

You will be amazed at what you learn about communication and listening skills. It's What's Up Front That Counts...and More! covers verbal, non-verbal and written communication. We'll engage in eye-opening exercises that will help everyone communicate better with clients and co-workers. Also addressed are sticky topics like internet pharmacies and how to effectively deal with client complaints and internal conflicts.

This is a Team Training seminar! In order to achieve maximum benefit
from this seminar, it is suggested that all doctors, practice managers,
receptionists, technicians, and assistants attend the meeting. Those
attending will return from this seminar with a unified goal,
motivated to enhance your practice's teamwork and productivity.

Read testimonials


Tuition Fee: The tuition fee is $199 per person and $159 per person for groups of 5 or more. This group rate cannot be combined with other discounts. Registration is limited and advance registration is required. The fee includes all workbook materials, seminar instruction and refreshment breaks. Please note that the registration fee does not include lunch or parking expenses.

Registration Confirmation: Within 10 business days of registration, all registrants will receive a confirmation and receipt with specific event details.

Cancellation Policy: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a $25.00 service charge. If you need to cancel fewer than 10 business days prior to the seminar, you may: 1) send a substitute from your practice, or 2) transfer your registration to another seminar of your choice within 24 months. If you fail to attend without advance notice, your tuition will be forfeit.

Daily Schedule: Seminars are held from 9:00 am to 4:00 pm. Registration and continental breakfast begin at 8:00 am. Due to the volume of material to be covered, the seminar will start promptly at 9:00 am.

Hotel Information: Please contact the hotel directly for specific location information and/or directions. Hotel contact information will be provided on your confirmation receipt.

Continuing Education Credits: This course meets the requirements for 5.5 hours of continuing education credit for Veterinarians and Veterinary Technicians in jurisdictions which recognize AAVSB's RACE approval. Participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. (AAVSB RACE Provider No. 177).

Click here to Register Online

Click here for Faxable Registration Form

Click Here for upcoming seminar dates and locations

Sponsored By:

It's What's Up Front That Counts And More! seminar will be presented at the following locations.
If you don't see your city listed or you have a location suggestion, Email Us

Click here to view full brochure online.
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