Is Hiring a C.V.P.M. the Smartest Move for My Practice?
At VMC we have the opportunity to visit many different types of practices and we advise on many different management strategies. When setting up the organizational chart for a hospital, we often have practices ask us if they could benefit from a CVPM, and if the expense is worth the benefit? I think every practice could benefit from having a leader with this level of experience and training; it is important to understand the designation and how it is acquired.
The Veterinary Hospital Managers Association (VHMA) was founded in 1981, by our very own Mark Opperman, with the vision of creating an association for practice managers, administrators, veterinarians, and consultants to share information, knowledge, and visions for our industry. Later, in 1989 the VHMA recognized the need to qualify the knowledge and experience needed to run a successful practice; out of this the CVPM certification process was born.
What is a CVPM?
How do you become a Certified Veterinary Practice Manager?
In order to become a Certified Veterinary Practice Manager, the individual must possess a given skill set, a standard of knowledge, they must have applied for certification, prove that they have the required experience, and must have passed a rigorous written examination. In addition, to remain certified, a CVPM must receive continued education. They are held to the highest standard of ethics within our profession.
The requirements for CVPM are:
- The candidate must already be involved in
veterinary practice management, with a minimum of 3 years of experience as a
practice manager. Additionally, there
are specific duties that the candidate MUST have performed while acting as a
practice manager. Such duties include:
staff development, maintenance, computer training, communication, interaction,
records, safety, benefits and payroll. Additionally, accounts receivable,
income reconciliation, credit policies, accounts payable, inventory, financial
reporting, budgeting, purchasing, fee setting, patient medical records, medical
knowledge, hospital medical logs, client service, client communication, client
interaction, client grief protocol, client education, client/patient/staff
comfort, professional liaison, and community involvement.
- The individual must have completed 18 college
hours in management related courses. Examples of qualifying courses include
accounting, economics/finance, computer science, marketing, management, labor
relations/human resources and law/taxation.
- They have to complete 48-hours of continued
education devoted to management.
- Four letters of recommendation must be provided.
- Their application must be accepted. A thorough
professional and educational background check is performed.
- The candidate must pass the CVPM Exam. This is a
three and a half-hour examination with up to 200 questions composed of
multiple-choice and true-false questions related to practice management, human
resources, law and ethics, marketing, practice organization and finance.
- In order to maintain their CVPM the individual must accumulate 48 hours of continuing education every two years.
A Certified Veterinary Practice Manager designation is the ‘highest level of credential for professional veterinary managers.’ Although each practice possesses a unique dynamic, a CVPM should possess the flexibility and know-how to elevate the practice to the next level. With such rigorous standards for certification and the requirement to remain current within the industry, a CVPM may be a key addition to your practice team!
Credit: Information taken from: http://www.vhma.org/