Getting Your Employees on the Same Page
One of the attendees at a Principles of Veterinary Practice Management seminar had a great question after the seminar. They asked,
“How does a practice’s owner and manager get all of its employees on the same page?”
I like this question because regardless of the medicine and service provided by a team, if there is a lack of team cohesiveness and continuity, at some point these two areas will be compromised. It’s important to be on the same page during the slow times as well as the busy times. It’s important to be on the same page when you are adequately staffed as well as when the practice is understaffed. A true team is able to endure the good, the bad, and especially the ugly.
When I look at practices with whom I have worked and am currently working, I would say the most successful teams are those that understand the owner’s philosophy and vision. Not only do they understand it, but they are fully committed to the point that they are enhancing the practice on a daily basis.
What are the top 4 reasons these practices appear to be on the same page?
- Engaging team meetings are consistently conducted.
- The practice’s mission statement is adopted by each team member and it drives their day-to-day actions and operations.
- Management hires “the cream of the crop” support staff.
- The practice has a strong manager/leader to oversee the practice/practice team.
I honestly believe that when these four approaches come together, a successful team is created. When a practice establishes a solid foundation (i.e., creates a mission statement), makes a concerted effort to reiterate this message (via team meetings), and hires employees who will enhance the practice’s mission and philosophy - getting everyone on the same page becomes almost effortless.