Veterinary Management Resource Library

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Articles, inside stories, and other bits of knowledge and tricks from our monthly newsletter, The Management Mindset.

Seven Steps to Excellence

Have you ever considered what makes a veterinary practice excellent? What does it take to raise a practice from average/good to excellent? I have considered these questions and I believe that there are at least seven key elements that must exist in order for a veterinary practice to achieve excellence.

Mark Opperman

CVPM

September 25, 2017

An Epic Fail in Employee Drug Screening – Now What?

Congratulations! You set up a drug free workplace policy, the attorney has reviewed and approved the process, and training is complete. Now here you stand - an employee just tested positive on the controlled substance screen. What’s a manager to do?

Sheila Grosdidier

SCP

September 22, 2017

Are You Prepared for a Natural Disaster?

Considering the many recent disasters that our country has been experiencing and (while I am writing this practice tip) are presently experiencing, preparedness is a timely topic. Our goal is to equip our clients and readers with tools and resources to simplify the many concerns that come with managing a veterinary hospital - including disaster preparedness.

Monica Dixon Perry

CVPM

September 21, 2017

How to Confront Client Complaints Head-On

Complaints, unfortunately, will be a part of your business; you should have a plan in place for how to respond to them in the most professional, gracious and prompt way possible.

Niqole Varani

DVM, CVPM

September 20, 2017

Fifteen Ways to Enhance Employee Retention

It is an unfortunate fact that, in veterinary medicine, we typically don’t pay the highest of salaries to our employees. And while money can certainly affect employee retention, it is not the number one reason why people choose to stay or leave. The real reason has to do with job satisfaction. We have much to offer employees beyond the wages we can pay them.

Mark Opperman

CVPM

July 5, 2017

Establish a Pet Trust to Ensure Your Loved Ones Continue to Live Well

I have lectured over last few years about estate planning in an attempt to better educate and inform veterinarians and their team members about getting their “house” in order. According to a new Caring.com survey, only 42 percent of U.S. adults currently have estate planning documents such as a will or living trust.

Monica Dixon Perry

CVPM

July 5, 2017

More Than Just Numbers – The AVMA Veterinary Economic Report 2017

The AVMA is publishing a series of four reports to dive deep into the economic state of the veterinary profession. While many of us in the profession have a sense of what is going on outside our hospital doors, these reports clearly analyze four veterinary economic divisions.

Sheila Grosdidier

SCP

July 5, 2017

School’s Out for the Summer!

VMC, Inc. has just finished one of our week-long, comprehensive, practical, and intensive management schools. And what a week it was! We were able to provide forty hours of continuing education to both managers and veterinarians alike.

Niqole Varani

DVM, CVPM

July 5, 2017

Why you Should Fight for Your Pharmacy or Risk Losing Revenue

Not long ago, the typical small animal veterinary hospital derived approximately 20% of its income from pharmacy sales. Unfortunately, this number has decreased over the years and this trend seems likely to continue. As you might guess, one major contributor in this decrease is the continued rise of internet pharmacy sales. Don't roll over and play dead. Fight for your pharmacy.

Mark Opperman

CVPM

May 9, 2017

How to Deter Theft and Fraud in your Veterinary Practice

Embezzlement? Fraud? If you think these tragedies could not take place at your practice, think again! Considering all that practice managers and practice owners must deal with, it is unfortunate that this topic has to be brought up. The good news is that there are ways to help prevent either from taking place. Follow these three steps to safeguard your practice.

Monica Dixon Perry

CVPM

May 9, 2017

How to Stay Competitive by Paying a Fair Wage

In today’s competitive market, how do you know if you are offering a fair wage for any given position? Are you having to offer increased wages to attract the quality of candidates you desire? Let’s take a quick look at some tools that can help you evaluate the wages you are currently providing and determine wages for new recruits.

Niqole Varani

DVM, CVPM

May 9, 2017

How to WOW! and Impress your Veterinary Clients - An Infographic

Want to WOW! your clients? Say it with service. Excellent service is something that can be hard to come by these days and it can set you apart and make you shine. Find ways to make your clients say “WOW!” and they will remember you and your superior service. Use this infographic to polish your service.

Sheila Grosdidier

SCP

May 9, 2017

Maximize Your Time with Effective Scheduling Part 2: A Case Study

Are your veterinarian's schedules and practice hours of operation allowing you the best use of time and money? In the second part of Mark's case study, he reviews how he helped one of his own clients maximize their scheduling efficiency.

Mark Opperman

CVPM

April 19, 2017

The Password Two-Step, a Dance You Should Learn

Protecting the security of your practice's computer system, online accounts, and any sensitive information is extremely important. One successful hack and it won't just be your computer on the fritz - it'll be your practice. We recommend using these tips and tricks to create secure passwords and protect yourself.

Sheila Grosdidier

SCP

April 18, 2017

Is Hiring a C.V.P.M. the Smartest Move for My Practice?

What is a CVPM, how do you attain the certification, and do you need one in your practice? Niqole covers the basics of what you need to know as a practice manager or owner.

Niqole Varani

DVM, CVPM

April 17, 2017

Maximize Your Time with Effective Scheduling Part 1: A Case Study

Many practices stretch out their hours for various reasons, which may or may not affect their profitability. Does your office hour and surgery schedule allow for optimum profitability and enable you to practice smarter, not harder?

Mark Opperman

CVPM

March 14, 2017

Progressive Discipline

Discipline can be a challenge and a struggle for those in management; the following tips will assist those in authoritative positions who find this imperative part of management an obstacle.

Monica Dixon Perry

CVPM

March 13, 2017

Increase Your Revenue

we’re asked time and time again, what can we do to increase revenues? Well, the simple truth is, if you want to generate more revenue you must either increase the number of door swings within your clinic or increase the amount of each transaction.

Niqole Varani

DVM, CVPM

March 13, 2017

5 Ways to Recruit Like a Boss

Learn how to rev up your staff recruitment efforts with these five easy to follow tips from Sheila Grosdidier, SCP.

Sheila Grosdidier

SCP

March 13, 2017

10 Ways to Improve Efficiency and Profitability in Your Practice

Things like not having enough phone lines, having to wait to process credit cards because a phone line is busy, or having to run back to another printer to get client receipts can really slow things down and have a domino effect. Here are ten ideas that have been proven to significantly improve efficiency in other veterinary practices.

Mark Opperman

CVPM

February 7, 2017

Finding and Keeping Your Best Employees

A recent study done by the Gallup organization demonstrates that employees with strong job satisfaction also have above average attitudes toward their work. These are the seven core elements for retaining loyal employees.

Sheila Grosdidier

SCP

February 6, 2017

Dealing with Staff Conflict? Top Tips to Prevent and Alleviate Conflict in Your Practice

If your practice has a chronic problem with staff conflict, this is a great time of year to start fresh. My goal as a consultant is to prevent conflicts from arising within a practice. Here are 3 easy tips that can be incorporated into any practice.

Monica Dixon Perry

CVPM

February 3, 2017

How to Empower Your Team

Creating a positive, supportive and fun work environment, where your employees feel valued and heard, will lead to empowerment and result in clinic success. Imagine two scenarios...

Niqole Varani

DVM, CVPM

February 2, 2017

Zero-In on Your Goals

Ever feel like you're working harder than ever without seeing any progress? Yet colleagues around you seem to be moving ahead and getting so much more done. What's their secret?

Mark Opperman

CVPM

January 9, 2017

You Need Employee Performance Logs

It's that time of year again - employee reviews - and here are some ideas to keep in mind that will help you get the most out of this process.

Sheila Grosdidier

SCP

January 8, 2017

How Prepared Are You for the New Year?

As you look back on 2016, was your “well-oiled machine” running well? If you can say it was a good year, that’s great! If your machine did not run as smoothly as you would have liked, don’t despair. Here are some managerial and organizational tips to get your 2017 started on the right foot.

Monica Dixon Perry

CVPM

January 8, 2017

Team Member Spotlight: Kate Corum, CVPM

Meet Kate Corum, CVPM, Administrative Assistant and Flyball extraordinaire. Never heard of Flyball? No problem, neither had we until Kate gave us an exciting look into her world.

Kate Corum

CVPM

January 4, 2017

Take Your Practice From Marriott to Ritz Carlton Quality

Mark recalls an experience of excellent customer service and what he learned from it.

Mark Opperman

CVPM

December 8, 2016

Hey, It’s Not Okay to Hit Another Employee

An employee hits another in your practice, what do you do? Here are 7 steps to consider.

Sheila Grosdidier

SCP

December 7, 2016

Behind the Scenes at VMC - Who is on my team?

An inside look at VMC's team structure and extensive resources.

Kristine Smith

December 7, 2016

Expressing Gratitude

A note on expressing gratitude to our coworkers this holiday season.

Niqole Varani

DVM, CVPM

December 7, 2016

Getting Your Employees on the Same Page

Four approaches to getting your employees on the same page and engaged.

Monica Dixon Perry

CVPM

December 2, 2016

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